CONTACT AND CUSTOMER SERVICE INFORMATION:
Please don't hesitate to contact us if you have any questions, or would like
further information about any of our pieces. Bedrock Fossils is committed to
providing fast, courteous customer service and high quality products. Your comments
or suggestions to improve our site are always welcome!
We respect your privacy! All information provided to Bedrock Fossils will remain
strictly confidential. Bedrock Fossils does not sell, trade or share any personal
or contact information with any third party other than with the shipping carrier
used to deliver your order. Our customer names and addresses are never sold!
There is no exception to this rule! We understand completely your right to privacy.
Bedrock Fossils store pages, shopping cart, ordering system and order forms
are hosted by Yahoo! Stores. All on-line orders are processed securely using
the Yahoo! industry standard SSL encryption server.
Bedrock Fossils offers USPS Priority Mail for items weighing less than 3 lbs.
and FedEx Ground service for all other items (insurance is available upon request).
Expedited FedEx delivery is available upon request. You will be notified of the additional shipping charges prior to shipment for your approval and payment. No COD shipments. Normally
packages are shipped within 3-5 working days. Delivery times will vary depending upon location. Items are shipped from Fullerton, CA
To all our Alaska, Canada and Hawaii customers: you will be notified of any shipping charges that are applicable prior to processing your order for customer approval.
Bedrock Fossils accepts VISA, MasterCard, and Paypal. For customers placing orders by credit card the billing and shipping address must match the cardholder information that is verified through the Yahoo! Store credit card processor, Paymentech. Personal
checks are accepted, we will hold your order until your check has cleared, which
is normally 10 business days. Money Orders are accepted and your order will
ship within 5-7 working days.
RETURNS and REFUNDS:
Bedrock Fossils is committed to providing excellent customer service and high
quality products. All pieces are inspected before shipping and extreme care
is taken in packaging. Because all items are unique and one of a kind, all sales
are final. Where noted all images provided in our Yahoo Store are of the actual
item for sale.